BOARDFAULTS DIAGNOSTIC INDEX

Start with the behaviour you can see.

Model-specific, source-linked checks for interactive displays. Safe external checks come first; risky or internal work stops at an engineer hand-off.

BenQ · RP03No touch control from an external Windows computerVideo from Windows is present, but touch input is not returned to the computer.BenQ · RP04No touch control from an external Windows computerThe picture is visible from the connected Windows computer, but touching the BenQ Board does not control it.BenQ · RP04No image through USB-CA USB-C cable is connected, but the RP04 does not display the computer image.Clevertouch · Plus seriesTouch is offset, inaccurate or intermittentThe Clevertouch Plus responds to touch, but the detected position is wrong or touches are missed.Newline · RS seriesNo touch on an external sourceThe Newline RS displays the source image but does not send touch input back to the connected computer.Newline · RS seriesRepeated restart or boot loopThe Newline RS begins to start but repeatedly restarts or never reaches a stable home screen.Promethean · ActivPanel 9No sound from an external sourceThe ActivPanel 9 displays the external source image, but no audio is heard.Promethean · ActivPanel ElementsWireless casting does not connectThe ActivPanel Elements display works locally, but a computer or mobile device cannot complete wireless casting.SMART · GX seriesHDMI source reports no signalThe SMART Board GX is powered, but the selected HDMI input shows no signal from the connected device.SMART · MX seriesSMART Board MX shows the computer but touch does not control itThe external computer picture is visible, while touch remains unavailable on that source.TRIUMPH BOARD · IFP UHD Series 2018Intermittent power or unexpected shutdownThe TRIUMPH BOARD IFP UHD Series 2018 sometimes fails to start or shuts down unexpectedly.ViewSonic · ViewBoard IFP50 seriesHDMI input shows no signalThe ViewBoard IFP50 is powered but does not show the selected external HDMI source.