Independent technical guidance · UK & Ireland

When the screen fails,
find the fault first.

BoardFaults helps schools, workplaces and service teams identify what an interactive display is actually doing — before someone replaces the wrong part or calls the wrong engineer.

Start with a symptom How it works ↓
Multi-brand Evidence-led Safety-first
LIVE DIAGNOSTIC INDEX BF / 001
SELECTED SYMPTOM
No touch on external
Windows source
Signal path HDMI + USB TOUCH
01 Check the paired touch port SAFE CHECK
02 Test a direct cable path SAFE CHECK
03 Escalate if panel menu also fails ENGINEER
reviewed procedure updated 30 Aug 2026
BUILT FOR THE MESSY MIDDLE
NOT A GENERIC AI ANSWER
MODEL · BOARD · SYMPTOM
Children working together at a large interactive classroom display
REAL EQUIPMENT · REAL CONTEXT Classroom fault reports rarely begin with a diagnostic code.
01 / FIND THE NEXT STEP

Useful before it is urgent.

Start with the behaviour you can see. We narrow the possibilities, explain what to check safely and tell you when it is time to stop testing.

03

Choose the safe next step

A clear external check, warranty route or qualified engineer hand-off.

Prepare an enquiry
02 / WHY THIS EXISTS

One symptom can hide
three different faults.

The same “dead” panel might be a paired USB port, an input setting, a firmware state or a board-level failure. Brand names alone do not tell the whole story.

Prepare a technical enquiry
Macro photograph of components and traces on a printed circuit board
BOARD LEVEL · POWER · MAINBOARD · T-CON
↳

Exact-model thinking

Generations, port pairs, chassis and firmware revisions matter.

↳

Evidence over confidence

Every useful answer should point to a source, test or known limitation.

↳

Safety before access

No mains work, open-chassis repair or risky shortcuts in public guidance.

03 / COVERAGE

The brands on the wall.

Coverage is expanding by model and evidence quality. If your exact unit is missing, send the model number and we will add it to the research queue.

01
BenQBenQ Board
02
PrometheanActivPanel
03
SMART TechnologiesSMART Board
04Newline
05
ViewSonicViewBoard
06
Clevertouch by BoxlightClevertouch
07i3TOUCH
08Genee / G-Touch

Manufacturer names and logos identify equipment covered by our research. BoardFaults is independent and is not affiliated with or endorsed by these manufacturers.

FOR SERVICE PARTNERS

We qualify the enquiry.
You solve the fault.

BoardFaults is building a network of independent engineers and repair teams across the UK and Ireland. Join the pilot before the directory opens publicly.

A presenter using a large digital display in a modern workplace
EDUCATION · WORKPLACE · PUBLIC SECTOR
PILOT PARTNER INTAKE

Receive better-prepared
interactive-display leads.

Tell us your brands, territory and response time. No subscription while the pilot is being tested.

Join the pilot